Refund policy
DocuReady sells digital templates that are delivered instantly. Because files can't be returned once downloaded, refunds are handled as follows.
When we refund
- The file is faulty, corrupted or will not open, and we cannot fix it or send a working replacement.
- The template is materially different from its description or preview.
- You were charged twice for the same item by mistake.
Request a refund within 14 days of purchase by emailing support@docuready.com with your order number. Approved refunds go back to your original payment method.
When we don't
We can't offer refunds for change of mind after download, or for not having compatible software (the templates open in free tools such as Google Docs and LibreOffice).
Payments
Orders are processed by our reseller and Merchant of Record, Lemon Squeezy, and are also subject to the Lemon Squeezy Buyer Terms.